First time shopping online at HealthExpress-Mart? Follow these 6 steps to complete your order in minutes, from selecting products to receiving your order confirmation email.
Select Products and Add to Cart
After entering the product page, first confirm the volume, quantity, price, and stock status. If the product has different specifications, please select the correct option before clicking "Add to Cart."
Check Shopping Cart
Click the shopping bag icon in the top right corner to confirm each product, specification, quantity, and subtotal. To make changes, you can directly adjust the quantity or remove products.
After confirming everything is correct, click "Checkout" to proceed to payment.
Fill in Contact and Delivery Information
Accurately fill in your email, recipient's name, phone number, and complete address. Logistics notifications will use the contact information you provide, so please double-check your phone number, building number, floor, and unit.
Enter Discount Code and Verify Total Amount
If you have a discount code, please enter it in the discount code field on the checkout page and click apply. Upon successful application, the discount will be shown in the order summary.
Before payment, please verify: product subtotal, discount, shipping fee, and final total. Some offers may not be combinable; the checkout page display shall prevail.
Choose Payment Method
Instant Online Payment
Credit Card, Apple Pay, Google Pay, or Alipay. Follow the on-screen instructions to complete payment.
Manual Payment
Bank transfer, FPS, or PayMe. Please complete payment within 24 hours of placing your order and keep the receipt or payment screenshot. Follow the instructions on the payment page to submit it for verification by customer service.
Complete Order and Check Email
After successfully placing your order, the screen will display order confirmation details, and the system will send a confirmation email. Manual payment orders will only be confirmed after payment verification.
After the order is shipped, logistics and tracking information will be sent via email. If you do not receive the email, please check your spam folder first, then contact customer service.
Ready to place an order?
Take your time to choose the right products, and feel free to contact us if you have any questions.
Browse All Products Contact Customer ServiceFrequently Asked Questions
When will the order be shipped?
After order confirmation and receipt of payment, shipping is generally arranged within 3 days; special circumstances may require a longer time.
What should I do after paying with bank transfer/FPS/PayMe?
Please keep the payment proof and follow the instructions on the payment methods page to submit the receipt or screenshot for verification by customer service. The payment amount must match the total order amount.
What if I don't receive the order confirmation email?
First, check your spam folder and the email address you provided when placing the order. If you still can't find it, please contact us via the website contact form or email cs@healthexpress-mart.com.